FAQ

Delivery Setup & Customer Pickup FAQ


Customer Pickup

Q: How do I set up and breakdown the inflatable? 
You will be provided with an instruction sheet that will help you with the set up and break down of the unit. Customer is responsible for cleaning/vacuuming the inflatable.

Q: Where do I pick-up the equipment?
Our office is located at: 153 Challenger Ct. #1, Columbus, GA 31904

Q: When do I pick-up and return the equipment?
Pick up and Save, 3 days for the prices of 1! Pick up times are designated between 5pm-7pm on Friday. Pick up times are at our discretion and may be changed, but our employees will not wait around if a customer has not arrived between the pick up times.

Return times are designated between 10am-1pm 2pm-7pm on Monday. 
Return times are at our discretion and may be changed, but our employees will not wait around if a customer has not arrived between the pick up times.

Q: What comes with my inflatable?
We will provide the bounce house, blower, tarp, hammer, stakes or sandbags to anchor your inflatable. 

Q: How much?
The prices of all pick-up equipment are listed on our booking site. Just choose the “Customer Pick-Up” option when checking out. A $25-$100 NON-REFUNDABLE deposit Payment is required when reservation is made.

Q: Requirements?
When you arrive for pick-up you must provide a valid photo ID, credit card, and your license plate will be obtained. We recommend that you pickup any rental equipment with a truck or trailer. Units weigh up to 200lbs. Does not include a dolly but can be rented for $40.Please note due to liability reasons we cannot help load/unload equipment into the back of SUV's.

Q: Will there be any extra fees?
The only additional fees you may pay are fees abusing the equipment or for returning equipment late. Below fees you may pay, but are not exclusive: Cleaning Fee - $50 and up, Repair Fee - $125/hr, Re-roll Fee - $50 and up, Silly String – Full Replacement value of the rented equipment Replace Bounce House - $2000 and up, Missing Rolling Straps - $10 ea, Additional Day Rental - $75 per day, Replace blower - $250 ea, Replace Tarp - $50 ea Replace hammer $10, Replace dolly $250.

Delivery Setup FAQ

Q: What does the price include?
The price includes free set-up and delivery of all equipment. It also includes delivery within a 20-mile radius of our location in Columbus, GA. We can deliver outside of our delivery range for a small additional fee. Delivery areas are subject to change or stop due to the rising costs of fuel and appointment availability. *Payment must be made before we set up anything!

Q: What are the cities you deliver to free of charge? 
Our party rental area includes, but delivery areas are subject to change at any time.
*Payment must be made before we setup anything! Rates are subject to change or stop due to the rising costs of fuel and appointment availability. Please call us if you don't see your area to get the exact amount based on the distance. 

Mileage Fee Chart

City

Zip Code

36830, 36832,36849, 36879 
Fee

Free


Beauregard36804 Free
Buena Vista, GA31803$35
Columbus, GA31901, 31903, 31904, 31906, 31907, 31909Free
Cottonton, AL36851$35
Cusseta, GA31805$25
Ellerslie, GA 31807Free 
Fort Benning, GA31905Free
Fort Mitchell, AL36856Free
Fortson, GA31808Free
Geneva, GA 31810$35
Hamilton, GA 31811$25
Hatchechubbee, AL36858$35
Junction City, GA31812$35
Juniper, GA31801$35
Lanett, AL36863$35
Lumpkin, GA31815$35
Midland, GA31820Free
Omaha, GA31821$35
Opelika, AL36801, 36804Free
Phenix City, AL36867, 36868, 36869, 36870Free
Pine Mountain, GA31822 $35
Pine Mountain Valley, GA31823$35
Pittsview, AL36871$35
Richland, GA31825$35
Salem, AL36874Free
Seale, AL36875Free
Shiloh, GA31826$35
Smith Station, AL36877Free
Talbotton, GA31827$35
Valley, AL36854$35
Waverly Hall, GA31831$35
West Point, GA31833$35
Woodland, AL31836$35


Q: What are your payment options?

You have several payments options, cash, money order or credit card.
The credit cards that we accept are Visa and MasterCard. *Payment must be made before we setup anything!

Q: Do I need to make a reservation?
No but, Please make your reservations as soon as possible. All of our inflatables are very popular and sometimes we are booked weeks and even months in advance. The sooner you call, the more likely you are to be able to obtain the item you want. 

Q: Do you require a deposit?
Yes a $25-$100 NON-REFUNDABLE deposit via credit card is required at the time the order is placed.

Q: What is your Cancellation Policy?
Jolly Jump Inflatables Party Rentals reserves the right to cancel any event due to inclement weather (rain or wind above 15 mph).

We require a $25-$100 NON-REFUNDABLE deposit at the time the order is placed. Cancellations for any reason will result in the issuance of a "store credit" equal to payments received valid for a period of up to one year from the cancellation date. You may change your party date and even package up until 10 days prior to your event. If you cancel your party more than 10 days out, you will have the choice to re-book another date. If you cancel within ten 10 days from your party, and choose not to re-book another event, you will forfeit your deposit. Due to the expense involved with loading equipment and transportation expenses, services will be considered rendered on the first day of the rental period and cancellations made on that day will require full payment per the rental agreement.

Q: What if it is windy or rainy on the day of my event?
If the local forecast is calling for high winds (15 MPH), or rain on the morning of your reservation, you must contact our office the morning of your event to cancel and receive a rain check good for one year. In our area the weather is changing constantly, so we will not accept cancellations until the day of your event. Once we have arrived to your location and set up, we do not give refunds for any reason including weather. (If we arrive to the location and the customer wants to cancel they are responsible for the full balance.). Jolly Jump Inflatables, LLC reserves the right to cancel a rental if it is raining or rain is inevitable.

Q: What do I do in the event that we receive unexpected rain or high winds (>15 MPH) during our rental?
Given the frequency of afternoon thundershowers and storms in our area, this is a valid concern. It is important to remember that the bounce blower is powered by electricity and that electricity and water don't mix well. If rain is encountered, ask everyone to quickly and calmly exit the bounce. Once it is emptied, unplug the blower and allow the unit to deflate.

DO NOT USE THE UNIT IN RAIN OR HIGH WINDS! Once the weather has passed, plug the blower back in, allow the unit to inflate and have an adult dry the interior with a towel. This is very important, as the vinyl is very slippery when wet. Once dry, the bounce can be utilized again.

Q: How long is the Rental?
Serving your needs is Jolly Jump Inflatables first priority. Pricing is based on an all day rental (up to 8 hours). We deliver before your event starts and pick-up in the evening. We are flexible so just call if you need something other than this. Each reservation is given our personal attention and we will be as flexible as possible when working with you and your schedule.
 

We strive to accommodate everyone's needs! Any other questions you might have concerning your budget, please contact us!

Q: Are you insured?
Definitely! Due to the high cost of insurance, there are many companies out there that choose to not carry insurance coverage. However, at Jolly Jump Inflatables, LLC we believe that this is the most important requirement for running a inflatable rental business. In the event that a copy of our insurance certificate is needed, one can be provided.

Q: Are there any yard requirements?
The surface on which we set up the inflatable should be as flat as possible and clear of any sharp objects, such as sticks and rocks, as well as pet droppings. Inflatables can't be setup on any gravel surface.

The area where the inflatable should be somewhat flat and about 18' x 18' with no low hanging tree branches. We rarely have a problem. We can even set up a bounce house in your driveway or front yard.

Q: Do you provide an attendant to supervise the inflatable?
Typically we do not but if you feel that it is necessary, we can provide a ride attendant for an additional fee.

Q: What are my responsibilities as the renter of the inflatable?
Our contract requires that an adult be home when the bounce is setup. We will review the features of the inflatable with this individual, as well as our safety regulations. Additionally, we will review our emergency procedures with this individual at the time of setup. An adult MUST accompany the inflatable anytime the inflatable is inflated.

This person is responsible for the safety of the children, as well as, the care of the equipment by making sure that ALL safety rules and regulations are followed. Aside from safety items, it is the responsibility of the renter to provide for electrical power within 100 feet of the bounce and a level, open 18' x 18' area to set up on.

Q: Do I need a generator?
If you have a standard electrical outlet within 100 feet of the setup area, a generator is not needed. If an outlet is not available a generator can be provided at an additional cost.

Q: How many kids can safely play at once?
This depends on the ages and sizes of the inflatable. However we provide the following maximum capacity numbers:

Unit Size
Children 8 and under
Children 8 - 12
Teens
13' x 13'
8
6
2-3
Unit Size
Children 8 and under
Children 8 - 12
Teens
15' x 15'
10
8
4

Q: Can the inflatables be set-up indoors?
Yes! The inflatables can be set-up indoors providing there is enough ceiling clearance. A 15ft. feet vertical clearance is needed. Gyms, auditoriums and other large halls are perfect.

Q: Do I need sandbags or stakes?
If inflatable(s) are outdoors on a grass surface we will stake the unit(s) down free of charge. If the inflatable(s) are being placed on drive way, cement, asphalt or indoors you will need sandbags for the corners of the unit(s) for safety. Sandbags add considerable weight and labor compared to stakes in the ground and we charge $20 for one unit or a flat fee of $60 for unlimited inflatables.

Q: Can you set up in parks?
Yes, we can; as well as other public places (i.e. church grounds, block parties)

Q: Can I stop by anytime at your office?
Please call our office before you stop by to see us. Sometimes we're doing a site inspection for a event or out on a delivery call.

Q: Do you blow up inflatables for customers to see?
No we don't it takes a lot time and work to pull out inflatables. We have a beautiful website with accurate pictures and tons of information.

Q: Do you provide special pricing to schools, churches and other non-profit organizations?
Absolutely! You can visit our School Specials or Church Specials pages. Please email or call us and we would love to work with you. Please note that a inflatable can make a great compliment to a non-profit fundraiser, such as a car wash or other event. While the parents are getting the car washed, it provides some fun for the kids and also provides instant "curb appeal" for your function.

Q: Can't find an answer to  your question here?
Please give us a call or email us at 706-616-7206  info@jollyjumpinflatables.com