FAQ

Delivery Setup & Customer Pickup FAQ


Customer Pickup

Q: How do I set up and breakdown the inflatable? 
You will be provided with an instruction sheet that will help you with the set up and break down of the unit. Customer is responsible for cleaning/vacuuming the inflatable.

Q: Where do I pick-up the equipment?
Our office is located at: 153 Challenger Ct. Ste 1, Columbus, GA 31904

Q: When do I pick-up and return the equipment?
The pickup and return of your equipment will be scheduled 1-2 days prior to your event based on the schedule of events for that day.

Q: How much?
The prices of all pick-up equipment are listed on our booking site. Just choose the “Customer Pick-Up” option when checking out. A $50-$75-$100 NON-REFUNDABLE deposit Payment is required when reservation is made.

Q: Requirements?
When you arrive for pick-up you must provide a valid photo ID, credit card, and your license plate will be obtained. We recommend that you pickup any rental equipment with a truck or trailer. Please note due to liability reasons we cannot help load/unload equipment into the back of SUV's.

Q: Will there be any extra fees?
The only additional fees you may pay are fees abusing the equipment or for returning equipment late. Below fees you may pay, but are not exclusive: Cleaning Fee - $50 and up Repair Fee - $125/hr Reroll Fee - $50 and up Silly String – Full Replacement value of the rented equipment Replace Bounce House - $2000 and up Missing Rolling Straps - $10 ea Additional Day Rental - $75 per day Replace blower - $250 ea Replace Tarp - $50 ea.

Delivery Setup FAQ

Q: What does the price include?
The price includes free set-up and delivery of all equipment. It also includes delivery within a 20-mile radius of our location in Columbus, GA. We can deliver outside of our delivery range for a small additional fee. Delivery areas are subject to change or stop due to the rising costs of fuel and appointment availability. *Payment must be made before we set up anything!

Q: What are the cities you deliver to free of charge? 
Our party rental area includes, but delivery areas are subject to change at any time.

Auburn, AL
Cataula, GA
Columbus, GA 
Ellerslie, GA 
Fortson, GA 
Ladonia, AL
Midland, GA
Smiths Station, AL
Upatoi, GA
Waverly Hall, GA

Useful Links


Q: What is the delivery charge outside the delivery area?
Delivery charge will be based on distance from 31907 zip code.

   0 - 20 Miles   FREE
 20 - 30 Miles $25.00*
 30 - 40 Miles $35.00*

*Payment must be made before we setup anything!Rates are subject to change or stop due to the rising costs of fuel and appointment availability. Please call us to get the exact amount based on the distance.

Q: What are your payment options?

You have several payments options, cash, money order or credit card.
The credit cards that we accept are Visa and MasterCard. *Payment must be made before we setup anything!

Q: Do I need to make a reservation?
No but, Please make your reservations as soon as possible. All of our inflatables are very popular and sometimes we are booked weeks and even months in advance. The sooner you call, the more likely you are to be able to obtain the item you want. 

Q: Do you require a deposit?
Yes a $50 or $75 NON-REFUNDABLE deposit via credit card is required at the time the order is placed.

Q: What is your Cancellation Policy?
Jolly Jump Inflatables Party Rentals reserves the right to cancel any event due to inclement weather (rain or wind above 15 mph).

We require a NON-REFUNDABLE deposit at the time of party bookings. You may change your party date and even package up until 10 days prior to your event. If you cancel your party more than 10 days out, you will have the choice to re-book another date or use the amount of your deposit in store credit. If you cancel 7-10 days out from your party, and choose not to re-book another event, you will forfeit your deposit. If you cancel with less than 7 days’ notice, you are responsible for the nonrefundable deposit.

Q: What if it is windy or rainy on the day of my event?                                                    If the local forecast is calling for high winds (15 MPH), or rain on the morning of your reservation, you must contact our office the morning of your event to cancel and receive a rain check good for one year. In our area the weather is changing constantly, so we will not accept cancellations until the day of your event. Once we have arrived to your location and set up, we do not give refunds for any reason including weather. (If we arrive to the location and the customer wants to cancel they are responsible for the full balance.). Jolly Jump Inflatables, LLC reserves the right to cancel a rental if it is raining or rain is inevitable.

Q: What do I do in the event that we receive unexpected rain or high winds (>15 MPH) during our rental?
Given the frequency of afternoon thundershowers and storms in our area, this is a valid concern. It is important to remember that the bounce blower is powered by electricity and that electricity and water don't mix well. If rain is encountered, ask everyone to quickly and calmly exit the bounce. Once it is emptied, unplug the blower and allow the unit to deflate.

DO NOT USE THE UNIT IN RAIN OR HIGH WINDS! Once the weather has passed, plug the blower back in, allow the unit to inflate and have an adult dry the interior with a towel. This is very important, as the vinyl is very slippery when wet. Once dry, the bounce can be utilized again.

Q: How long is the Rental?
Serving your needs is Jolly Jump Inflatables first priority. Pricing is based on an all day rental (up to 8 hours). We deliver before your event starts and pick-up in the evening. We are flexible so just call if you need something other than this. Each reservation is given our personal attention and we will be as flexible as possible when working with you and your schedule.
 

We strive to accommodate everyone's needs! Any other questions you might have concerning your budget, please contact us!

Q: Are you insured?
Definitely! Due to the high cost of insurance, there are many companies out there that choose to not carry insurance coverage. However, at Jolly Jump Inflatables, LLC we believe that this is the most important requirement for running a inflatable rental business. In the event that a copy of our insurance certificate is needed, one can be provided.

Q: Are there any yard requirements?
The surface on which we set up the inflatable should be as flat as possible and clear of any sharp objects, such as sticks and rocks, as well as pet droppings.

The area where the inflatable will be should be somewhat flat and about 18' x 18' with no low hanging tree branches. We rarely have a problem. We can even set up a bounce house in your driveway or front yard.

Q: Do you provide an attendant to supervise the inflatable?
Typically we do not but if you feel that it is necessary, we can provide a ride attendant for an additional fee.

Q: What are my responsibilities as the renter of the inflatable?                                      Our contract requires that an adult be home when the bounce is setup. We will review the features of the inflatable with this individual, as well as our safety regulations. Additionally, we will review our emergency procedures with this individual at the time of setup. An adult MUST accompany the inflatable anytime the inflatable is inflated.

This person is responsible for the safety of the children, as well as, the care of the equipment by making sure that ALL safety rules and regulations are followed. Aside from safety items, it is the responsibility of the renter to provide for electrical power within 100 feet of the bounce and a level, open 18' x 18' area to set up on.

Q: Do I need a generator?
If you have a standard electrical outlet within 100 feet of the setup area, a generator is not needed. If an outlet is not available a generator can be provided at an additional cost.

Q: How many kids can safely play at once?
This depends on the ages and sizes of the inflatable. However we provide the following maximum capacity numbers:

Unit Size
Children 8 and under
Children 8 - 12
Teens
13' x 13'
8
6
2-3
Unit Size
Children 8 and under
Children 8 - 12
Teens
15' x 15'
10
8
4

Q: Is it less expensive if we pick up the inflatable ourselves?
No, our insurance requires that the units be professionally set-up and taken down to ensure safety. For the safety of your children, it is always best to leave it up to the professionals.

Q: Can the inflatables be set-up indoors?
Yes! The inflatables can be set-up indoors providing there is enough ceiling clearance. A 15ft. feet vertical clearance is needed. Gyms, auditoriums and other large halls are perfect.

Q: Can you set up in parks?
Yes, we can; as well as other public places (i.e. church grounds, block parties)

Q: Do you provide special pricing to schools, churches and other non-profit organizations?
Absolutely! Please email or call us and we would love to work with you. Please note that a inflatable can make a great compliment to a non-profit fundraiser, such as a car wash or other event. While the parents are getting the car washed, it provides some fun for the kids and also provides instant "curb appeal" for your function.

Q: Can't find an answer to  your question here?
Please give us a call or email us at 706-616-7206  info@jollyjumpinflatables.com